Staff members at Shrewsbury Public Library have been sporting stickers on their shirts and sweaters that explain everything. They simply read, “We’re learning too.” With the age of technology comes the inevitable circumstance that things will evolve and change in the blink of an eye — in this case, a new cataloging system known as Evergreen for libraries included in the Central and Western Massachusetts Automated Resource System, which is more widely referred to as C/W Mars — and people have no choice but to go along for the ride.
My library was part of this changeover, and while it’s been a very bumpy ride for us (and without stickers!), we are finally starting to see some good come out of the new system: a better, faster reach for ILL materials, an easier library card application screen, easier record merging.
I just wish it hadn’t eaten all the renewals on every item out at the time of the changeover. I never realized how many power patrons we had until they all began calling daily to get their dozens of items renewed instead of managing the account themselves online.