Letters to a Young Librarian: Could I Show You the Wine List?, Or, How Waitressing Made Me a Better Librarian
An excellent meditation of customer service in the library. I do find that when I walk into the library, and especially behind the circ desk, I put on a persona: I consciously become more cheerful and outgoing than I might normally be and try to adjust that persona depending on the needs of the patron. It doesn’t matter if I’m a bit shy in my personal life, or if I didn’t sleep well the night before or feel a cold coming on; this job means I’m here to help.
And being able to switch tasks at a moment’s notice — I don’t think I really learned that until I was at the circ desk (never having worked a waitressing gig) but I’m getting plenty of practice in my personal life now with a three-month-old.