‘The first half of my career, I was deep into reference’ [said librarian Dennis Carlisle.] Then people stopped calling and stopping by so much. They migrated to Web browsers. Libraries replaced shelves of phone books, atlases and maps with banks of computers. Another group of people came to the library, people who didn’t own computers, or who couldn’t afford high-speed Internet access, people who often don’t know the first thing about using one of the machines.
Jerry Large, “Librarian finds digital divide has changed his job”