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the tip-making librarian

So, I’ve never had a job where I earn tips*, so today was kind of a unique victory.

An hour before closing, a young man rushed in needing to print car insurance paperwork and then get to the RMV. I helped him after he explained he wasn’t a “computer guy,” and it was nothing too unusual or harrowing, but when he went to print ($.45), we couldn’t give him change for a $20. I steeled myself for the inevitable (pretty fair) meltdown, especially since we were coming up on closing time on a Friday. But instead, he just cheerfully donated $19 to the library, thanked me for my help, and headed out the door to, it is assumed, cheerfully stand in line at the RMV.

Rewarding patron interaction!

*Lest you get too righteously indignant about my employment failings, I did spend one sweltering Florida summer lugging around 30-pound boxes of a woman’s magazine. 

    • #patrons
    • #public libraries
    • #libraries
  • 8 months ago
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Avatar dispatches from public librarianship and beyond by Katherine Grimm Bowers

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all opinions are mine, and do not reflect my employer(s) .

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